Travel Van Lines

This company, Travel Van Lines AKA We Move U, who we contracted with and paid close to 11K to handle our move not only did damage to our rental property but they lost and damaged many of our belongings. They lost our laundry station that was on the truck but somehow never made it into the house. All of the walls have smudges and scrapes as well as dirty handprints on them so that we now need to repaint at our cost. And the list continues.
They told us to file a claim with Anthem Claim Management. We received a letter from Anthem that they cannot process our claim because they do not have contract with Travel Van Lines. So we were lied to once again.

Move size: 3 Bedroom Home Service cost: $11000

Final cost was DOUBLE the estimate. Job estimated to take 4 hours took 9 and only because I told them to leave a lot of my stuff behind. Workers broke three pieces of furniture, including a solid oak table. They somehow forgot to unload one of our large boxes from the truck and we've been trying for 2 solid weeks to get it back - they swore we'd have it this morning, but nobody came. Contents of box around $1000, will be charging them to replace contents. I have contacted the Better Business Bureau about them.

Service cost: $1232

We had been planning this move for a while we were moving from New Jersey to Florida. We had researched a lot of different moving companies and been given many different quotes. After all my research, we decided to use Travel Van Lines. They showed up on-time the movers did all the packing very quickly they brought all the boxes and blankets, we watched them to make sure they were gentle with all of our belongings. They worked like a well-oiled machine, they were very organized and efficient. This was a very stressful time for our family and the fact that this move went off without a hitch was a great relief because at the time I was very stressed.
When we got to Florida, the movers have put all the boxes in the right places. We did not have to do any heavy lifting. After things settled down we reviewed all of our items nothing had been broken or scratched. The total cost of the move was about $1890 I felt that that was more than worth the time and energy they had put into the job as well as the relief.

Move size: 3 Bedroom Home Service cost: $1890

Unprofessional, poor excuse for a business. Upon first requesting a quote, they were incredibly helpful, they took my inventory, were able to accommodate my desired move date, and then they proceeded to guarantee that everything would run smoothly and that they would be available 24-7 when I needed assistance. Claimed that their work phones forwarded right to their cell phones when they weren’t at work. Well, no one called me until the day before my move. I sent 3-4 emails the week before asking when they would be calling me to confirm. I then called my representative, Scott, and he spoke to me in a completely different tone than he did when I was getting a quote. He treated me like I was insane for wondering why I hadn’t heard from anyone and told me that the dispatch won’t call until the day before they’re coming. Well - that isn’t what they told me, and I obviously would want to know what time these movers are coming so I can plan my day.

They never called. The day came and went and I spent all day calling travel van lines, Scott’s extension, customer service, dispatch, random extensions (I was getting desperate). It was a Saturday so I assume not everyone in the office was working. I spoke to about 5 different people, all giving me the run around, telling me that maybe they’re coming tomorrow, they can’t get ahold of the driver, etc.

They never called me back.

I never heard from my “representative” again. I disputed the charge on my card and I’m waiting to see if I can get the money back.

DO NOT USE THIS COMPANY. THIS IS A SCAM.

Move size: Studio Service cost: $1000

Travel Van Lines goes under the guise of another company with an "A" rating, when they are actually Certified Van Lines with a "D " rating. Upon arrival, they had changed all the rules, and all the fees on me, and presented me with papers to sign from Certified Van Lines, telling me for the first time that they're the same company. When I contacted "JR" the person I had originally scheduled the move with, he relinquished all responsibility and said he had nothing to do with the plans anymore, his job was done. They threatened me with paying the balance in cash only, upon arrival, without opening any doors. I felt like it would be like "Let's Make a Deal" and they'd take my cash, and then open the truck only to reveal a goat and confetti. My parents had to run to the bank to get cash while I sat with them. I felt like I was being held hostage in these mafia-style plans, and it was an extremely horrible experience. All of my things were there, but they did manage to drop a box, and break a piece of glass. BEWARE of Travel Van Lines and Certified Van Lines!

Service cost: $900

Moving is one of the most stressful events that a person can go through in his or her own life. Having a moving company by your side is one way to help lessen the burden of the stress associated with the moving process. Not only do they keep all of your belongings organized with color-coded stickers and serial numbers, they also keep you up to date with 24-hour tracking of your precious items along their route. If you're looking for a bit more peace of mind on your next move, I recommend hiring them.

Move size: 4 Bedroom Home Service cost: $1900

We had two weeks to plan our move after my husband accepted a great job offer on short notice. I was so worried about moving our furniture and media to another state, especially our brand new 4K TV! I couldn't be more impressed with this company, we got all of our items on time and without a scratch. They are great to work with, from the initial consultation to getting everything into our new home, they kept our valuables organized and made the entire process painless and efficient. Would definitely use them again.

Move size: 2 Bedroom Home Service cost: $2500

I was so pleased with my experience with this company. I've gone through many moves in the past, and it is always a gamble on whether your things will arrive on time and in the same condition you've left them in. Not this time! Everything was packed well, arrived on time, and in perfect condition. Everyone was so pleasant to work with - especially putting up with all of my questions and concerns given my bad experiences in the past! They made everything so easy, I would definitely recommend them and will use them again for our next move :).

Move size: 2 Bedroom Home Service cost: $2500

I had to make a move to another state for family reasons and I was already so stressed out. I hated moving and was not looking foward to moving to another state. Using these guys was the best part of my move. They made the transition effortless and were very kind and professional. The move would have been excruciating without them and I am grateful. They were on time, the rates are verg reasonable and the people that work for the company are great. I cannot say enough nice things about them. You will not regret using Travel Van Lines I promise!

Move size: 3 Bedroom Home Service cost: $1700

Travel Van Lines was extremely professional and easy to use. They took care of everything and made us feel at ease during the entire process. The team that arrived for our job was extremely personable and friendly and treated us and our belongings with care and respect. They even provided us with status updates along the way to give us a peace of mind. The transition was pain-free which we really appreciated.

Their ending invoice was $100 less than their original estimate which attests to their integrity and honesty as a business.We will definitely use Travel Van Lines again and will refer them to our friends and business associates in the future.

Move size: 3 Bedroom Home Service cost: $1800

We just moved from Kentucky to Indiana and I found travel Van Lines.I must say that I had a great experience with them.They came on time and were very professional.They explained all their services and when I will get my stuff in Indiana.They packed all the stuff in very short time and ensure that I don't lose any stuff during the move.they packed the TV,glass stuff very well so it doesn't get scratched.I was very impressed with their service.Everything went smoothly,I received my stuff in Indiana without any hassle.Their price quote was affordable as well.Lastly,I would recommend that to anyone for moving long distance.Excellent Service.

Move size: 3 Bedroom Home Service cost: $1800

They say that death, marriage, and moving are the most stressful events in life.. probably in reverse order. Thank goodness for Travel Van Lines. In order to make money for the move, I had to work extra shifts at both jobs. Travel Van Lines made my move so much easier. There was very little for me to do. They did all the heavy lifting (pun intended!) while I as able to just worry about the other details of the one (getting the keys, taking off work, setting up gas and electric, etc). I will definitely be recommending these guys to all my moving family and friends!

Move size: 2 Bedroom Home Service cost: $1600

I just landed a new job and needed to move quickly. I'd been living in Indiana for ten years and amassed so much junk. After sorting through what I needed and didn't I still had a house full of stuff. A friend recommended Travel Van Lines. This was my first big move, so I didn't know what to expect. The company and the workers put me at ease with there prompt and courteous service. Everyone was professional and did the a quick and painless move. I don't plan to move again, but if I do, Travel Van Lines will get my business.

Move size: 4+ Bedroom Home Service cost: $2400

I have never used a moving company before because I thought that it would be too pricey but on my move from PA, I decided to try Travel Van Lines and I was impressed with the excellent customer service and price. It was so much easier to have someone else pack and load all of my items and was not nearly as expensive as I thought it would be! I was able to relax with this move because all of the hard work was done for me. I would highly recommend using Travel Van Lines because they were professional and really care about the needs of their customers.

Move size: 2 Bedroom Home Service cost: $2000

I am writing this review after my horrific experience using Travel Van Lines to move clothing, electronics, , signed Yankees baseball’s & more from Mt Kisco NY to AZ. There was not a large amount of boxes. Understood that I was going to pack myself. I even asked is plastic containers ok. I was NEVER TOLD by my contact Jacobi that if they do not pack boxes they are not liable for any loss THEFT- there was both. I described everything, apartment t building moving from, house moving to-friends were there Day picked up, suddenly talk of charge from apt. To elevator to truck=> additional charge. But this was nothing when my things arrivived At high cost, boxes had been clearly opened ,cherypicked for nice/valuable things. Only one of 2 Sonos Soundbars In origins al packaging arrived=$700 I had a few prized purses, nice ones gone! Box baseball case well wrapped & taped had beer opened.Gone prized few Yankees baseball’s. Aaron Judge etc. Box arrived, clearly they opened & retaped shut.criminal. I was told by Daisy she would speak with owner.never received call back, chased her down to be told “unless they packed”nothing they would do. When I first spoke with her last week she knew of two Sonos sound bars, not today. No mananger or owner available. Basically I have no recourse with them. They were dishonest & more but my loss of valuable,valued belongings, final cost of move quite a bit higher than anticipated, AND NOW I HAVE PAID FOR THINGS THAT DID NOT ARRIVE. Telling me ‘have had problems’ with that crew does me no good. Misinformation from start- never told if they did not pack no coverage loss. ZERO.

Move size: Partial Move Service cost: $1600