Travel Van Lines

This company, Travel Van Lines AKA We Move U, who we contracted with and paid close to 11K to handle our move not only did damage to our rental property but they lost and damaged many of our belongings. They lost our laundry station that was on the truck but somehow never made it into the house. All of the walls have smudges and scrapes as well as dirty handprints on them so that we now need to repaint at our cost. And the list continues.
They told us to file a claim with Anthem Claim Management. We received a letter from Anthem that they cannot process our claim because they do not have contract with Travel Van Lines. So we were lied to once again.

Move size: 3 Bedroom Home Service cost: $11000

Final cost was DOUBLE the estimate. Job estimated to take 4 hours took 9 and only because I told them to leave a lot of my stuff behind. Workers broke three pieces of furniture, including a solid oak table. They somehow forgot to unload one of our large boxes from the truck and we've been trying for 2 solid weeks to get it back - they swore we'd have it this morning, but nobody came. Contents of box around $1000, will be charging them to replace contents. I have contacted the Better Business Bureau about them.

Service cost: $1232

We had been planning this move for a while we were moving from New Jersey to Florida. We had researched a lot of different moving companies and been given many different quotes. After all my research, we decided to use Travel Van Lines. They showed up on-time the movers did all the packing very quickly they brought all the boxes and blankets, we watched them to make sure they were gentle with all of our belongings. They worked like a well-oiled machine, they were very organized and efficient. This was a very stressful time for our family and the fact that this move went off without a hitch was a great relief because at the time I was very stressed.
When we got to Florida, the movers have put all the boxes in the right places. We did not have to do any heavy lifting. After things settled down we reviewed all of our items nothing had been broken or scratched. The total cost of the move was about $1890 I felt that that was more than worth the time and energy they had put into the job as well as the relief.

Move size: 3 Bedroom Home Service cost: $1890

Unprofessional, poor excuse for a business. Upon first requesting a quote, they were incredibly helpful, they took my inventory, were able to accommodate my desired move date, and then they proceeded to guarantee that everything would run smoothly and that they would be available 24-7 when I needed assistance. Claimed that their work phones forwarded right to their cell phones when they weren’t at work. Well, no one called me until the day before my move. I sent 3-4 emails the week before asking when they would be calling me to confirm. I then called my representative, Scott, and he spoke to me in a completely different tone than he did when I was getting a quote. He treated me like I was insane for wondering why I hadn’t heard from anyone and told me that the dispatch won’t call until the day before they’re coming. Well - that isn’t what they told me, and I obviously would want to know what time these movers are coming so I can plan my day.

They never called. The day came and went and I spent all day calling travel van lines, Scott’s extension, customer service, dispatch, random extensions (I was getting desperate). It was a Saturday so I assume not everyone in the office was working. I spoke to about 5 different people, all giving me the run around, telling me that maybe they’re coming tomorrow, they can’t get ahold of the driver, etc.

They never called me back.

I never heard from my “representative” again. I disputed the charge on my card and I’m waiting to see if I can get the money back.

DO NOT USE THIS COMPANY. THIS IS A SCAM.

Move size: Studio Service cost: $1000

Travel Van Lines goes under the guise of another company with an "A" rating, when they are actually Certified Van Lines with a "D " rating. Upon arrival, they had changed all the rules, and all the fees on me, and presented me with papers to sign from Certified Van Lines, telling me for the first time that they're the same company. When I contacted "JR" the person I had originally scheduled the move with, he relinquished all responsibility and said he had nothing to do with the plans anymore, his job was done. They threatened me with paying the balance in cash only, upon arrival, without opening any doors. I felt like it would be like "Let's Make a Deal" and they'd take my cash, and then open the truck only to reveal a goat and confetti. My parents had to run to the bank to get cash while I sat with them. I felt like I was being held hostage in these mafia-style plans, and it was an extremely horrible experience. All of my things were there, but they did manage to drop a box, and break a piece of glass. BEWARE of Travel Van Lines and Certified Van Lines!

Service cost: $900

Moving is one of the most stressful events that a person can go through in his or her own life. Having a moving company by your side is one way to help lessen the burden of the stress associated with the moving process. Not only do they keep all of your belongings organized with color-coded stickers and serial numbers, they also keep you up to date with 24-hour tracking of your precious items along their route. If you're looking for a bit more peace of mind on your next move, I recommend hiring them.

Move size: 4 Bedroom Home Service cost: $1900